Refund Policy

1. Digital products

Nexus Vision products are digital goods. Because access or delivery may begin immediately after purchase, refunds are reviewed based on whether access has been delivered or used.

2. When to request a refund

You may contact us if you were charged more than once, cannot access a purchase, received the wrong product, or have a technical problem that we cannot reasonably resolve.

3. Cases that may not qualify

• The product was accessed, downloaded, activated, or substantially used.
• The request is based only on a change of mind after delivery.
• The account or product was shared, resold, misused, or involved in fraud or a policy violation.
• The request is outside any applicable payment-provider or legal deadline.

4. How to request help

Contact us through the Nexus Vision Discord or email [email protected]. Include the order email, product name, approximate purchase date, and a short description of the issue. Do not send payment-card numbers or passwords.

5. Review process

We may review account, order, and delivery records to verify the request. We may ask for additional details needed to troubleshoot access or confirm a duplicate or incorrect charge.

6. Approved refunds

If a refund is approved, it will normally be sent to the original payment method. Processing time depends on the payment provider and your financial institution.

7. Legal rights

This policy does not limit any consumer rights or remedies that cannot legally be waived where you live.

8. Updates

We may update this policy when our products or processes change. The current version and its revision date will remain on this page.